FAQs

Frequently Asked Questions (FAQs)

1. Currency
Q: What currency are your prices in?
A: Our prices are displayed in US dollars.

2. Payment Methods
Q: What payment options do you offer?
A: We accept payments through PayPal and major credit cards.

3. Product Quality
Q: Are these inflatables commercial grade?
A: Yes, all of our products are commercial grade.

4. Product Condition
Q: Are the inflatables brand new?
A: Yes, all our products are brand new.

5. Sales Type
Q: Are the products for sale or rental?
A: Our website offers products for sale.

6. Customization
Q: Can I customize the inflatable with my own logo or design?
A: Yes, we offer customization options for most inflatable products, including color, size, and logo. Please contact us with your specific requirements.

7. Shipping
Q: How much does shipping cost?
A: We offer free shipping worldwide.

8. Delivery Time
Q: When can I expect my item to arrive?
A: Delivery times vary:
- Express shipping: 16 working days
- Sea shipping: 60 working days

9. Import Duties
Q: Are import duties included in the price?
A: Import duties, customs charges, and taxes are not included in the item price or shipping costs. These are the buyer's responsibility.

10. Manufacturing
Q: Are you the manufacturer?
A: Yes, we manufacture our inflatable products in-house. Our products are:
- Hand-made by industry specialists
- Subject to rigorous quality control
- Tested with a 16-hour pressure test to ensure airtight seals

11. Warranty
Q: What guarantees do you offer?
A: We provide a 2-year warranty and complimentary repair kits.

12. Warranty Coverage
Q: What does the 2-year warranty cover?
A: The warranty covers:
- Manufacturer defects
- Non-user-caused damage to all parts, including seams and surface
- Minor repairs typically take less than 10 minutes using our provided repair kit and video guide

13. Cleaning and Maintenance
Q: How do I clean and maintain my inflatable?
A: Cleaning recommendations:
- Use mild soap and water
- Clean with a soft-bristled brush
- Avoid abrasive cleaners
- Dry thoroughly before storage
- Store in a cool, dry place

14. Child Safety
Q: Are inflatable products safe for children?
A: Inflatable products are generally safe when:
- Used properly
- Used under adult supervision
- Safety guidelines are followed

15. Outdoor Use
Q: Can inflatables be used in all weather conditions?
A: Most inflatables are designed for outdoor use, but extreme conditions like high winds or heavy rain can pose risks to the product and users.

16. Product Lifespan
Q: How long do inflatable products last?
A: Lifespan depends on:
- Material quality
- Frequency of use
- Maintenance level
With proper care, most products can last several years.

17. Damage Repair
Q: What should I do if my inflatable gets a tear or puncture?
A: Repair options:
- Minor tears: Use included patch kit and adhesive
- Larger damage: Contact our customer service for repair or replacement options